Confirm the app is available

Open the television app store and find a compatible player before ordering. An app available on one model or country may not appear on another.

Test the television network

Run a connection test from the same television you intend to use. If the signal is weak, move the router, use Ethernet or add a suitable network access point.

Understand simultaneous screens

One account may be intended for one active screen. If the household watches on several televisions at the same time, compare multi-device pricing before checkout.

Keep order information accessible

Use an email address you can open on your phone. That makes it easier to copy the delivered server, username and password into the television app.

Before you place an order

Confirm the device, number of simultaneous screens, selected duration and email address. Review the total at checkout and save the reference. These simple checks prevent most avoidable support problems.